Refund policy

Refund and returns policy

You have 14 days from the day you receive your order to request a return and a 100% refund, with no need to explain why.

14-day guarantee

If the necklace doesn't convince you, you can request a refund within 14 days of receiving your order and we will give you back the full amount you paid. As shipping is free on all orders, there are no shipping costs to deduct. You don't have to give a reason. You don't need to send the necklace back, so you pay no return shipping costs.

How to request it

Write to us at sabrelia.store@outlook.com with your order number and the name you used to place it. We reply within 2 business days at most and confirm by email that your request is under way. You don't have to send anything.

When you get your money back

Once we approve your request, we refund the amount to the same payment method you used, within 14 calendar days at most. Your bank or payment provider may take a few more days to show it.

Damaged, defective or wrong product

If the necklace arrives broken, defective or is not the model you ordered, send us a photo within 14 days of delivery. You can choose between having us resend the correct model or getting a full refund. In both cases, at no cost to you.

Legal right of withdrawal

As a consumer you have the right to withdraw from the purchase within 14 calendar days of receipt, without giving any reason. This is the same period as our guarantee. To exercise it, let us know clearly by email at sabrelia.store@outlook.com. This policy does not limit the rights granted to you by law, including the 3-year legal guarantee of conformity.